Privacy Policy

Welcome to prime.x10.codes (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

When you create an account, place an order, or contact us, we may collect:

• Full name

• Email address

• Phone number

• Billing and shipping address

• Payment details (processed securely through third-party providers; we do not store full payment information)

1.2. Technical Data

Automatically collected when you browse the website:

• IP address

• Browser type and version

• Device information

• Pages viewed and time spent

• Referring website

1.3. Cookies and Tracking

We use cookies for:

• Essential website functionality

• Analytics

• User preferences

• Shopping cart operation

You can control cookies through your browser settings.

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Provide customer support

• Send important notifications about your purchases

• Improve website performance and user experience

• Prevent fraud and ensure website security

• Comply with legal obligations

We do not sell or rent your personal data.

3. Legal Grounds for Processing (GDPR)

If you are located in the EU/EEA, we process your personal data based on:

• Contract necessity – to fulfill your orders

• Legitimate interest – to improve services and prevent fraud

• Legal obligations – accounting, tax compliance

• Consent – for newsletters or optional cookies

4. How We Share Your Data

We may share your information only with:

• Payment processors (e.g., bank or online payment system)

• Delivery and logistics partners

• Analytics services (e.g., Google Analytics)

• Hosting providers

All third-party providers follow strict data protection rules.

We never share your data for advertising resale.

5. Data Storage and Security

We store your information on secure servers and implement industry-standard security measures to protect it from:

• Unauthorized access

• Loss

• Alteration

• Disclosure

However, no method of data transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Download your data (data portability)

• Withdraw consent at any time

To request any of the above, contact us at prim@x10.codes.

7. Data Retention

We retain your information only as long as necessary for:

• Delivering orders

• Legal and tax purposes

• Account maintenance

You may request account deletion at any time.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

We do not knowingly collect personal information from children under 13.
If you believe a child has provided data to us, please contact us so we can remove it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a new “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, contact us:

📧 Email: prim@x10.codes
🌐 Website: https://prime.x10.codes